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MoviePass Is Leaving Users Outraged by Not Letting Them Cancel Accounts, Renewing Plans Against Their Will

Another day brings more MoviePass drama, but this might just be the company's worst offense yet.

MoviePass

MoviePass

MoviePass

MoviePass is introducing its new subscription plan this week (three movies a month for $9.95), and apparently it wants its users to experience the new business model so bad that it isn’t letting them cancel their accounts. MoviePass subscribers have taken to social media to expose the company’s declining of cancellation requests. The company also appears to be automatically opting subscribers who previously deleted their accounts into the new $9.95 plan without their consent.

Numerous subscribers who deleted MoviePass have received an email from the company noting, “If you had previously requested cancellation prior to opting-in, your opt-in to the new plan will take priority and your account will not be cancelled.” The decision has resulted in deleted MoviePass accounts being automatically renewed for the new subscription plan, much to the anger of those who no longer want to use MoviePass.

Comedy writer Chase Mitchell (“The Tonight Show Starring Jimmy Fallon”) took to Twitter to announce he had been “opted-in” to the new MoviePass plan the day after he cancelled his account. When Mitchell tried to delete his account for a second time, he was given an error notification and blocked from leaving MoviePass. Other MoviePass users took to social media to complain about the same problem.

IndieWire has reached out to MoviePass for further comment.

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